Frequently Asked Questions

What services does your real estate and property management company offer?

Describe the range of services your company provides, such as property buying/selling, rental management, maintenance, tenant screening, etc.

How experienced is your team in the real estate industry?

Highlight the expertise, qualifications, and years of experience of your staff in real estate and property management.

How do you determine rental prices for properties?

Explain your approach to setting competitive rental rates based on market analysis and property features.

What steps do you take to market and advertise properties for rent/sale?

Detail your marketing strategies, including online listings, social media, and other promotional activities.

How do you screen potential tenants?

Outline your tenant screening process, including credit checks, rental history verification, and background checks.

How are property maintenance and repairs handled?

Describe your maintenance and repair procedures, including emergency response and regular upkeep.

What fees do you charge for your services?

Provide a breakdown of your fees, including management fees, leasing fees, and any other charges.

How often do you inspect the properties you manage?

Explain your inspection schedule and how you ensure the properties are well-maintained.

How do you handle late rent payments and tenant evictions?

Discuss your policies regarding rent collection, late fees, and the eviction process if necessary.

Can you assist with property investment and portfolio management?

Indicate if you offer services for investors looking to build or manage a real estate portfolio.

How do you handle tenant complaints and maintenance requests?

Explain your customer service approach and how you address tenant concerns promptly.

Do you offer online account access for property owners and tenants?

Describe any online portals or tools you provide for owners and tenants to track property-related information.

Mention your methods for staying informed about market changes and adapting your strategies accordingly.

Are you licensed and insured?

Provide information about your company’s licensing, insurance, and compliance with industry regulations.

Can you provide references from current property owners you manage for?

Offer testimonials or references to showcase your successful partnerships with property owners.

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